Direct manufacturer support programs for 24x7 Mission Critical support of your critical infrastrcuture that runs your business.
Fujitsu Support Programs
Fujitsu has been providing mission critical maintenance services globally for more than 45 years for their own gear as well as multi-vendor support. As one of the most global IT providers with 170,000 employees in more than 90 countries with 45+ lanugages, Fujitsu has the global reach and local scale to deliver standardized service level agreements and pricing to the world's largest companies.
Fujitsu differentiates it's Quality of Service with:
+ Time Based Escalation
+ Highly experienced cross-trained Engineers
+ Foster a culture of "A customer problem is a Fujitsu problem"
No finger pointing, unified enterprise support, accountable and responsible
Call for a quote today for maintenance services on any existing or new infrastrucutre.
Fujitsu Service Level Agreements:
Premium
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24x7x365, 2 hour on-site engineer + spare parts
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Enhanced+
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24x7x365, 4 hour on-site engineer + spare parts
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Enhanced
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M-F, 8am-8pm, 4 hour on-site engineer + spare parts
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Basic (Warranty)
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M-F, 8am-5pm, NBD on-site engineer + spare parts
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Self-Maintainer
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On-site spares+ training for self-maintainer programs
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Custom
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Any custom designed offerings for clients.
{Can include 3 shift x 10 minute SLA}
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Check Point Support Programs
Check Point Technical Assistance Center, or TAC maintains a 24x7 global operation with service centers in the US, Canada, Israel, and more. In addition, the Diamond Engineer program is available for a higher level of dedicated personal attention and escalation for the most demanding clients.
Check Point Support Programs:
Diamond Engineer
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Dedicated engineer for attention & escalation
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Premium-On-Site
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24x7 Phone Support, 4 hour on-site
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Premium
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24x7 Phone Support
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Standard
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M-F, 8am-5pm phone support
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